![]() Tap on the Trello icon on the phone’s home screen and hold down until the icons shake and an “X” appears in the corner of each icon. If the problem persists, you can also reinstall the app. ![]() Once you’ve logged out, select “Log In” to sign in to Trello again. In this case, try to get back to a network so that your changes will be synced before logging out so that you don't lose these changes. If you've made offline changes that haven't been synced yet, you'll a warning when you try to log out. To log out, first, open the Trello app and tap on the Account tab from your main home screen (this will be in the bottom right on the iPhone or the top left on the iPad). If clearing the cache doesn’t help, you may want to try logging out of the app and back in. Then, tap your home button again, and tap the Trello app to reopen it. It will disappear, indicating that it's closed. Find the Trello window, and slide it up to close it. You should see all the apps open on your device. To do this, first double-tap your home button. Next, you'll need to close Trello and relaunch. Tap on Trello, and then enable “Clear on Launch” on the next screen by tapping the slider next to it. To clear that, open your phone's Settings app, and scroll down until you see the Trello app listed. Sometimes, cached data in the iOS app will cause your iOS device to be out of sync with the web interface. Troubleshooting after checking for unsent changesĪfter you've confirmed that you don't have any unsent changes, or after you've exported the Sync Queue as a backup, you can safely continue with the troubleshooting steps below. Tap on the Share button to send yourself a text description of the changes. To do this, open the app and go to the Account tab. If you're not able to get on a network, or if the changes don't send for some reason, you can export a list of the changes so that you can redo them later if they're lost. If that doesn't work at first, try closing the app completely by tapping on the home screen and swiping up on Trello, and then reopening Trello. If the changes still don't sync after that, check to make sure that the network is working by opening a webpage in your browser. If you see any of these indications that you have unsent changes, clearing the cache, logging out and back in, or reinstalling the app will cause you to lose these changes. To prevent this, the best course of action is to get back on a network so that the changes will sync. Finally, you can go to the Sync Queue in accounts and check to see if it has items in it that aren’t errors (if they're errors, they'll have red text beneath). You can also check for sync indicators (circular arrows) on boards in the home screen and on cards.ģ. If you have unsent changes, you'll see a warning under the "Log Out" option.Ģ. The easiest method is to go to your account tab. Fortunately, there are a few different ways to check to see if you have any unsent changes.ġ. ![]() If you've made changes to your boards while offline, the troubleshooting steps described further down will prevent these changes from being synced. These actions will clear any offline changes you've made to your boards that haven't been synced yet, so make sure to check for unsent changes before proceeding further.
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